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Focus on the Customer Experience in a Rapidly Changing Sector
travel

Driven by the global economic recovery and the growth of the middle class, the leisure and tourism sector is expanding rapidly but faces major challenges:

  • Dependence on online reservations
  • Uberization of services
  • Strictly omnichannel customer journeys
  • Genuine difficulties mastering the end-to-end customer experience
  • Constantly evolving customer habits and behaviors

Faced with these challenges, you must transform your business to offer your customers new services and a customer experience that is differentiated, seamless and tailored to your business model.

Drawing from our experience as industry leaders, we will support you in this transformation and provide a comprehensive range of innovative and value-added services:

  • Multichannel bookings
  • Customer support on digital channels and social media
  • Customer service
  • Partner and agency support
  • Digital services
  • End-to-end back office
  • Customer satisfaction evaluation at all key touchpoints along the customer journey
  • Crisis management

Our international presence enables us to work with you to build a specially designed process for your unique multilingual challenges.