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Comdata the leading innovative global solution provider in Customer Operations, has been recognized as a “Leader” in the Cost Optimization and CX Improvement market segments in Digital Customer Experience Services by NelsonHall’s NEAT vendor evaluation report.

The NEAT (Nelson Hall Vendor Evaluation and Assessment) is an in-depth screening evaluation that assesses vendors against their ability to deliver immediate benefits to buy-side organizations and their ability to meet clients’ future requirements. The NEAT is released by NelsonHall, which is the leading business process services and IT services research and analysis firm.

Comdata Group’s extensive commitment to the optimization of customer complaints process, and its ability to improve the customer experience services for international companies have been highlighted by NEAT’s model. In particular, NelsonHall identifies Comdata’s capability in mapping its clients’ existing process, defining the performance indicators and critical points, and providing the best operational standards for raising the customer experience.

Massimo Canturi, Comdata Group CEO, said: “We are very proud to have been recognized as a leader in the Digital Customer Experience services. We appreciate our client’s confidence in our Group: their everyday challenges are our challenge. Comdata provides the best currently available solutions in practical ways while also focusing on developing robust future value delivery. We are excited about what the future holds for high quality customer intentions and offer consultancy, technology, and omnichannel delivery”.

Ivan Kotzev, CX Lead Analyst at NelsonHall, said: “Comdata Group’s back-office expertise, from process orchestration to implementation of analytics and automation, are essential for cost optimization of support programs. The company’s dedicated consulting practice, own platform development unit, and investments in digital channels such as video chat are well positioned to address the evolving market needs for customer experience transformation.’